Order Processing

  • We typically prepare your order within 1-2 business days before shipping
  • If there are any unusual circumstances or delays, we’ll notify you by email
  • Once shipped, you’ll receive an email with your tracking number

Delivery Information

Estimated Delivery Times

Country/Region Shipping Fee Delivery Time
USA $6.95 5-8 days

Please note: Delivery times may be longer during peak seasons

Shipping Limitations

  • We cannot ship to US military bases at this time
  • We do not support multiple shipping addresses in a single order

Taxes and Customs

  • We do not collect tax on any orders
  • Customers are responsible for any customs fees, duties, or taxes charged by the destination country

Delays and Lost Packages

Delayed Shipments

  • If your package takes more than 30 days to arrive, we will refund your entire order amount
  • For packages not arriving on time, please submit an inquiry and we’ll respond within 12 hours

Missing Packages

If tracking shows delivery is complete but you haven’t received your order:

  1. Check around your home (packages may be placed in unexpected locations)
  2. Contact the shipping company using the information in your shipping notification email
  3. If still unresolved, contact us at [email protected]

Important Notices

  • Accurate Information: We are not responsible for delivery failures due to incorrect or incomplete shipping information. Please double-check all details at checkout.
  • Address Changes: If you discover an error in your shipping address, contact [email protected] immediately. Please note that we cannot guarantee changes if your order has already left our warehouse.
  • International Orders: Jecamash is not responsible for any duties, taxes, or customs fees charged by your country.
  • Refused Packages: If you refuse delivery of your package or if multiple delivery attempts fail, Jecamash reserves the right to cancel the order without providing a refund.

Contact Information

For any shipping-related questions or concerns: